1. Where we ship
We ship worldwide from Laval, Québec. Rates depend on destination:
- Canada — flat $20 CAD, no minimum
- United States — flat $35 CAD, no minimum
- International (everywhere else) — flat $55 CAD, $100 CAD order minimum
The applicable shipping fee is selected before checkout and shown on the Square-hosted payment page.
2. Processing time
Josie packs and ships orders herself, in small batches. Expect 2–4 business daysbetween when your order is confirmed and when it hands off to the carrier. During busy stretches (holidays, harvest arrivals) we’ll flag longer processing times on the shop banner.
3. Delivery time
Once your parcel is with the carrier, typical estimates are:
- Within Canada: 2–7 business days
- To the United States: 5–10 business days
- International: 10–21 business days, sometimes longer depending on customs
These are estimates, not guarantees. Carrier delays, weather, and customs inspections can add time and are outside our control.
4. Tracking
You’ll receive a shipment email with a tracking number as soon as your order hands off to the carrier. If more than 5 business days have passed since your order confirmation and you haven’t received a tracking email, check your spam folder first, then email info@josiessweetcaviar.com.
5. Address accuracy
Please double-check your shipping address before completing checkout. We’re not responsible for orders shipped to the wrong address because of a typo you entered at checkout. If you catch a mistake before we ship, email us immediately and we’ll do our best to correct it.
6. International orders — customs, duties, taxes
For orders shipped outside Canada, the buyer is responsible for all import duties, customs fees, and destination-country taxes. These are collected by the carrier or customs authority upon delivery and are separate from the shipping fee we charge at checkout.
We can’t predict these charges or mark parcels as “gift” or under-declare their value.
7. Lost, damaged, or delayed parcels
See our Refunds Policy for how we handle damage in transit, wrong items shipped, and lost packages.
8. Storage after delivery
Once you receive your order, follow the storage guidance on each product to preserve freshness — most vanilla beans keep best in their sealed pouch at cool room temperature (not the fridge, which dries them out); ground spices do best in airtight jars away from heat and light. Damage caused by improper home storage isn’t covered.
9. Contact
Shipping question, missing tracking, or something else? info@josiessweetcaviar.com · +1 (514) 244-6629